Accommodations Support and Mediation (Work At Home)

Job Description

What to Expect:

• Handle calls from customers with issues relating to activities such as website issues, profile issues, property
issues, and more.
• Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer
challenges as needed by phone and/or email
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails