Bookstore Online Customer Service Professional (Work At Home)

Job Description

What to Expect

  • Handle customer inquiries regarding order status, membership, and/or marketplace order.
  • Create a case in client system for every interaction.
  • Research customers account to accurately identify best solutions/answers for customer inquiry.
  • Use client knowledge-base to provide customers with accurate and complete information.
  • Utilize resources and support when necessary.
  • Consistently achieve metric goals.
  • Accurately log in to all client systems.