Cable Phone Internet Customer Service & Tech Support (Work At Home)

Job Description

What to Expect

  • Assist customers with billing or video technical repair inquiries.
  • Review, analyze and respond to customer’s billing inquiries.
  • Resolve customers’ open issues or questions.
  • Troubleshoot tech support issues.
  • Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service.
  • Strive to resolve technical issues on the first call.
  • Knowledge of company processes and policies.
  • Build trust and rapport with the customers through clear, respectful interaction.
  • Understand the “client call flow”.
  • Always strive to ensure First Call Resolution and complete Customer Satisfaction.
  • Correctly code the sale accurately and completely for the installer.