What to Expect
• Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
• Respond to general inquiries.
• Describe the services, plans, and requirements.
• Process change of address requests.
• Accept and process requests for informational materials.
• Research and resolving customer complaints. Performing callbacks as a customer resolution
• Responding to billing clarification as well as claim status questions and inquires
• Transfer calls to Clients Customer Service when required.
• Facilitate three-way conferencing and scheduling between customers and service providers