What to Expect
- Respond to customer inquiries related to online catalog ordering.
- Assisting customers with order-related issues to resolve issues and ensure orders are successfully submitted.
- Responding to customer inquiries related to item sizing, color, material, dimensions, warranties and shipping.
- Strong customer service skill and ability to show empathy to customers, while offering solutions.
- Excellent listening skills.
- Agents that demonstrate excellent listening skills and delivers white glove customer service on every customer interaction.
- Demonstration of impeccable attention to detail and focus.
- Demonstrate capabilities on programs requiring navigation of multiples systems during a call to gather information and assist the customer.