Luxury Retail Store Phone Customer Service (Work At Home)

Job Description

What to Expect

  • Respond to customer inquiries related to online catalog ordering.
  • Assisting customers with order-related issues to resolve issues and ensure orders are successfully submitted.
  • Responding to customer inquiries related to item sizing, color, material, dimensions, warranties and shipping.
  • Strong customer service skill and ability to show empathy to customers, while offering solutions.
  • Excellent listening skills.
  • Agents that demonstrate excellent listening skills and delivers white glove customer service on every customer interaction.
  • Demonstration of impeccable attention to detail and focus.
  • Demonstrate capabilities on programs requiring navigation of multiples systems during a call to gather information and assist the customer.