What to Expect:
- Responding to general inquiries.
- Providing information regarding the car rental center location in question.
- Responding to inbound sales and customer service inquiries from client’s customers.
- Answer inbound calls for customers requesting general information regarding services provided and location specific information. To include hours of operation, rental policies, location way finding, etc.
- Agents assist customers in reserving a vehicle, and must use sales tactics such as assumin the sale and overcoming objections. The agent will need to input reservation and all pertinent information into the client system.