Sporting Goods Store Customer Service (Work At Home)

Job Description

What to Expect

  • Respond to “Where is my order” calls
  • Assisting customers with product questions
  •  Handling existing orders: returns/replacements
  •  Provide store-specific support
  •  Tracking shipments
  •  Gift Card/Loyalty Card support
  •  Dispositioning all calls
  •  Screen escalation requests to enterprise from agents in the chat room
  •  Deliver first call resolution with white glove service