What to Expect:
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for customers.
• Interact with customers via phone video chat, focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments.
• Ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Use SmartLook™ screen share to assist customer via one-way video. Document all issues, resolution and follow up actions.